Shipping policy
Last Updated: October 4, 2026
Thank you for shopping with Pandora Jewelry. We are committed to providing a reliable and transparent shipping experience. Please review our shipping information below before placing your order.
Order Processing & Delivery
Orders are generally processed and delivered within approximately 7–12 business days after payment has been successfully received and verified.
Business days are Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays may begin processing on the next business day. During periods of high order volume, promotional events, holidays, severe weather, or other circumstances outside our reasonable control, additional time may be required.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–12 business days
Delivery times are estimates and may vary depending on the destination, shipping carrier, product availability, weather conditions, customs processing, and other circumstances outside our reasonable control.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update using the contact information associated with your order.
Shipping Costs
Applicable shipping charges, if any, will be clearly displayed during checkout before you complete your purchase.
Any free-shipping promotions or discounted shipping offers are subject to the terms displayed on our website at the time of purchase.
Order Tracking
When tracking information is available, customers will receive a shipping confirmation email containing the applicable tracking details.
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become active.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you discover an error in your shipping address, please contact us as soon as possible at [email protected].
We cannot guarantee that shipping information can be changed after an order has entered processing or has been shipped.
Where permitted by applicable law, additional shipping costs caused by an incorrect or incomplete address may be the responsibility of the customer.
Lost, Delayed, or Damaged Packages
If your package appears to be significantly delayed, lost in transit, or arrives damaged, please contact our customer service team with your order number and relevant details.
We will review the situation and, when appropriate, work with the shipping carrier to determine the available resolution.
International Orders
International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are not included in the purchase price or shipping charges and may be the responsibility of the recipient.
Customs processing may also result in additional delivery time.
Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, please check your delivery location, household members, neighbors, building management, or the applicable shipping carrier.
If you are still unable to locate your package, please contact us so that we can assist you in reviewing the shipment information.
Contact Us
For questions about shipping or an existing order, please contact us:
Pandora Jewelry
991 Church Hill Rd
Milford, DE 19963
United States
Email: [email protected]
Phone: 771-883-1022
Website: PANDORASTORE.SHOP